Due to the high volume of orders please allow up to 5 business days for your order to be processed.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier.
We will assist you in working with the carrier to complete the claims process.
Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Classy and Sassy Styles Boutique does not hold or accept responsibility for packages that have been reported as delivered by the carrier.
We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Classy and Sassy Styles Boutique is not responsible for lost or stolen packages, delays by USPS or incorrect shipping addresses. When ordering please make sure your shipping address is correct.
Any address change request that do not match an order can cause delays or may be declined to protect us and our customers from fraud.
All Afterpay, Sezzle, Klarna, and Quadpay customers please allow four full business days for order processing as we verify payment via these platforms.
During peek holiday seasons shipments may be delayed. All shipping details are sent automatically via contact method used during ordering and once an order has been packaged for delivery.
COVID-19 SHIPPING UPDATES
Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
Many of our items have limited quantities and thus we may occasionally sell out quickly. If this happens, we will notify you via email if an order is placed and an item is sold out.
If an item is out of stock you will receive a refund for the full amount . We do not ship partial orders unless requested by customer via email on the date order is place. Confirmation is sent via email once your item is shipped with tracking information.
Note: We are not responsible for packages lost or damaged during transit. Once the package has left our store and received by USPS and a tracking number has been sent we are not liable for lost or damaged packages. Please contact the USPS customer support helpline or file a claim with USPS here (https://www.usps.com/help/claims.htm#)
Call 1-800-ASK-USPS® (800-275-8777) M-F - 8:00 am - 8:30 pm ET Sat - 8:00 am - 6:00 pm ET Sun/Holidays - Closed
Returns & Exchanges
All products have a 30 day money back guarantee with an approved return merchandise approval. Please send us an email with your order number and order date.
All international order are subject to their own taxes, customs fees or any other charges. Please contact your local customs office for more information.
If your package is lost please contact your local customs office. We provide customs # with every package.